general conditions

GENERAL TERMS AND CONDITIONS

Your booking
These are the terms and conditions set out by Lenguaviajes, valid for all bookings made with Lenguaviajes. All enrolments are subject to these conditions, which become legally binding on confirmation of acceptance by Lenguaviajes. Lenguaviajes reserves the right to withhold confirmation of an enrolment, at its discretion, if such action is deemed necessary in the interests of the client, the agency or the school.

Your contract
Please send your booking form to Lenguaviajes. The contract and booking between Lenguaviajes and the client are binding when your booking is confirmed in writing by Lenguaviajes.
 
Fees
Fees must be paid in full before course commencement. No compensation, fee reductions, refunds, credit, additional lessons or extension of the course can be given for:

- services or facilities included in the fees and not used
- late entry to or absence or early departure from a course
- lessons replaced by testing and class allocation procedures on course entry dates
- days when schools are closed because of official holidays

Any refunds which are approved can only be made by Lenguaviajes or the school to whom the fees were originally paid. Lenguaviajes reserves the right to make fee adjustments as a result of changes in the exchange rates or statutory taxes.

School regulations
Each school publishes regulations to ensure that the courses run smoothly. Acceptance of and compliance with these regulations, and with the law of the country in which the school is located, are contractual obligations on the part of the client. 
 
Other services
Where accommodation is shown for one week, this can mean 6 nights from Sunday to Saturday or 7 nights from Sunday to Sunday depending on the school description. There will be no discount for accommodation that was booked by a client but not used. Course materials, examination fees, airport transfers and the cost of activities and excursions are only included in the course price where this is specifically stated. Lenguaviajes does not take any responsibility for costs incurred by the client, e. g. for bus fares from the accommodation to the school or any of the above. Lenguaviajes will not refund any monies to a client who applies for a course requiring a specific level and is then found to be unable to join the course after the initial test. In this case, the client will be offered a suitable alternative by the school. In case there are insufficient numbers to run a group class, a reduced number of individual classes may be offered. Descriptions of activities and excursions which accompany the language courses are for guidance only. 
 
Cancellation
The full amount of course fees is payable 28 days before commencement of the course on receipt of the course confirmation. Bookings made less than 4 weeks before course commencement must be paid in full on receipt of course confirmation. Any other fees, e. g. for cancellations, must be paid on receipt of the invoice. Bank charges are the client’s liability, any charges incurred by Lenguaviajes are passed on to the client and must be paid immediately. If the full balance of the course fees is not paid by the due date shown on the initial confirmation/invoice, Lenguaviajes reserves the right to cancel the client’s booking and to impose the cancellation charges (see below) onto the client. You can cancel your contract with Lenguaviajes at any time in writing by recorded delivery.

Cancellation fees are as follows:
up to 60 days before course commencement 10%, minimum deposit payment
up to 35 days before course commencement 30%, minimum deposit payment
up to 21 days before course commencement 50%
up to 10 days before course commencement 60%
up to 4 days before course commencement 70%
3 days or less before course commencement 90%
In the absence of a written notice of cancellation, the course fees will be retained by Lenguaviajes.
 
Cancellation by Lenguaviajes
If a client does not comply with the terms and conditions set out by any of our schools/tours/trips, Lenguaviajes reserves the right to cancel the contract with immediate effect (e. g. for racism, verbal abuse of staff or other course participants, drug abuse, etc.), in which case, course fees will not be reimbursed. Possible surcharges, e. g. additional airport transfer charges, will be invoiced to the client. Should you decide not to utilise services booked with any of our schools/tours/ trips after the commencement of your course/tour/trip there will be no reimbursement of fees.

 
Guarantee
Should you find fault with the services provided by Lenguaviajes, you must declare your claim to the Director of Lenguaviajes during your course period. Any claims made after the end of your course/tour/trip will not be recognized. In the event of a justified claim, the Director reserves the right to make adequate reimbursement.

Passport, visa, customs and health restrictions
It is each course participant’s responsibility to keep to these restrictions. Non-compliance with these regulations and any costs that might be incurred due to this are the course participant’s responsibility.
Anyone who needs a visa for entry into the country of their course/tour/trip choice must declare this to Lenguaviajes at the time of booking and it is the course participant’s sole responisbility to obtain the required documents. If a client has made a reasonable effort to obtain a visa for their country of course choice and has not obtained the visa after their application to the embassy concerned, Lenguaviajes will keep a handling fee of 50,00 € and return the remainder of your payment less bank charges on receipt of the official refusal document from the embassy concerned.

 Insurance
Lenguaviajes will not be liable for any loss, damage, illness or injury to persons or property however caused.
It is the client’s responsibility to take out personal insurance against all such risks, including inability to attend or continue a course and insurance for the payment of medical expenses.
Lenguaviajes reserves the right to refuse to accept bokings from clients who are not adequately insured against holiday risks.

Unavoidable circumstances
It shall be a fundamental condition of the contract between Lenguaviajes and the client that neither shall, in any way, be liable to the client in the event of any contracted service becoming impossible to supply by reason of force majeure, e. g. war, civil strife, industrial dispute or any other cause outside their control.